Refund policy
Returns & refunds
We want your Ferndry boots to be right for you. If they aren't, here's how returns work.
Changed your mind? You have 30 days
You can request a return for any reason within 30 days of the day you receive your order. This includes your statutory right under the UK Consumer Contracts Regulations to cancel within 14 days of delivery.
- Email contact@ferndry.co.uk with your order number. We'll reply with the returns address and next steps.
- Please send the boots back within 14 days of telling us you want to return them.
- Boots should be unworn outdoors, clean and in their original packaging. Trying them on indoors is fine.
- Return postage for change-of-mind returns is paid by you. We recommend a tracked service.
Once we've received your return (or proof of postage), we'll refund the price you paid for the returned boots, plus your original standard delivery charge if you're returning the whole order, within 14 days, to your original payment method. If the boots show signs of outdoor wear, we may reduce the refund to reflect that.
Damaged, faulty or wrong item
If your order arrives damaged or faulty, or you receive the wrong item, email us with your order number and a photo. We'll arrange a replacement or a full refund, and we'll cover the cost of returning it. This doesn't affect your statutory rights under the Consumer Rights Act 2015.
Exchanges
Need a different size or colour? Email us and we'll help you return the original pair and place a new order.
Contact
Ferndry · contact@ferndry.co.uk